Shipping Info

Shipping Policy

Supply Chain Notice

PLEASE NOTE: Ongoing supply‑chain challenges affecting certain segments of the scuba‑gear industry may result in shipping delays on some items. These delays are completely outside of our control.

General Shipping Information

Salt and Sea Scuba ships orders via UPS and USPS.
Items that are in stock typically ship on the next business day from Phoenix, Arizona (85053).

We will always use the most cost‑effective shipping method available for your order. Once an item is in stock, most shipments arrive within 1–2 weeks.

If you need your order delivered faster, prefer a specific carrier, or want enhanced tracking options, please select an alternative shipping method at checkout.

Discounted Shipping Policy

Our discounted shipping offer applies only to items purchased through our website:
www.saltandseascuba.com/shop/

Salt and Sea Scuba reserves the right to modify or discontinue the discounted shipping offer at any time.

If a refund is requested for an item that qualified for discounted shipping, a restocking fee will apply. This fee includes:

  • The actual shipping cost incurred for that item, plus
  • A 15% restocking fee

Important: Any online order canceled by the customer will be subject to a 15% administration fee. Please refer to our Refund & Return Policy for full details.

Excluded items:
Discounted shipping may not be available for:

  • Rebreathers
  • rEvo brand products
  • Weights
  • Absorbent
  • Cylinders
  • DPVs
  • Clearance/sale items
  • Used gear
  • Any unusually large or heavy items

Shipping Limitations

Some shipping options may be unavailable due to:

  • Package size
  • Weight
  • Contents
  • Destination region

For international orders, we may contact you for additional shipping payment if your order’s shipping cost exceeds the amount initially paid.

Questions or Concerns

If you have any questions before ordering, we encourage you to reach out.
Email is typically the most efficient way to contact us, and we generally respond within one business day.

Insurance & Shipping Liability

SaltandSeaScuba.com strongly recommends purchasing adequate shipping insurance for your order.

We are not responsible for packages that are lost or damaged due to carrier handling or buyer handling.
However, we will assist with carrier investigations, inquiries, and recovery efforts. We partner with UPS and USPS because they consistently provide reliable service.

If your order arrives damaged, you must retain all original packaging, including:

  • Box
  • Packing materials
  • Bags
  • Any other included materials

We cannot process damage claims without the original packaging.