Refund and Return Policy

Salt and Sea Scuba, LLC

Refunds, Returns, and Exchanges of Products

All unused products with original tags—excluding perishable items such as absorbents, oxygen cells, air/enriched air/tri‑mix, etc.—may be returned for a refund or exchange within 15 days of purchase. A 15% restocking fee will apply.

Unused products with original tags returned after 15 days are eligible for in-store credit only, and the 15% restocking fee will still apply.

All returns for refund or exchange must:

  • Include original packaging
  • Be in perfect, new condition
  • Be accompanied by our return form

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software
  • Used items
  • Sale/clearance merchandise
  • Custom/special orders
  • Discontinued products
  • Custom masks with optical lenses

Return Form Requirement

To complete any return, you must include our return form inside your package.
Our team will provide this form upon request via email as a link or PDF.
When requesting the form, please include your order number.

Return Shipping Address

Please do not send products back to the manufacturer, even if they were shipped directly from them.
All returns must be sent to our Phoenix location:

Salt and Sea Scuba
Attn: Returns
4139 W Bell Road, Ste 17
Phoenix, AZ 85053

Partial Refunds

Partial refunds may be granted only at the discretion of Salt and Sea Scuba, LLC under limited circumstances. Items not in original condition, damaged, or missing parts for reasons not due to our error are not eligible for refund.

Online Order Cancellation Fee

All online orders that are canceled by the customer for any reason (including finding a lower price, change of mind, or ordering error) will be subject to a 15% administration fee.
This fee covers payment processing, handling, and administrative costs incurred at the time of purchase.
By placing an order on our website, you acknowledge and agree to this policy.

Refund Processing

Once your return is received and inspected at our Phoenix shop, we will notify you via email, text, or phone regarding approval or denial of your refund.

If approved:

  • Refunds are applied to your original payment method within 48 hours.
  • Banks may take 1–7 days to finalize posting.

All refunds are subject to:

  • A 15% restocking fee
  • Deduction of initial shipping costs

Credit card processing fees are not refunded to us. To offset this loss when returns occur due to change of mind, the restocking fee is required.

If the return does not meet policy requirements, we can return the item to you at your expense.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank (processing delays are common)

If you’ve completed all steps and still require assistance, contact us at:
📧 SALES@SaltandSeaScuba.com
Please include your order number.

Exchanges

Customers are responsible for all shipping costs related to exchanges, including:

  • Shipping the original item back to us
  • The cost of shipping the replacement item to you

Once your exchange is processed, we will email an updated shipping invoice.

Gifts

If the item was marked as a gift and shipped directly to you:

  • You will receive a gift credit for the value of the returned item
  • A digital gift certificate will be emailed once the item is received

If the gift was not marked as such, or was sent to the purchaser for later gifting, the refund will be issued to the original purchaser.

Refunds for Training Fees

Training fees are generally non-refundable.

Salt and Sea Scuba, LLC may consider full or partial refunds under extenuating circumstances, solely at our discretion.

If you notify us well in advance that you need to reschedule, we will make every effort to accommodate a new date.

No-call/no-show students:

  • No refunds
  • No rescheduling

Refunds for Dive Trip/Travel Fees

Payment is due in full upon booking.
All travel payments are non-refundable.

We highly recommend purchasing travel insurance within 14 days of booking.

Salt and Sea Scuba, LLC reserves the right to cancel or modify trip itineraries.